Setting up 2FA - Two-Factor Authentication

Security is paramount when managing treasury funds and compliance data. To protect your Pay.io account from unauthorised access, we require Two-Factor Authentication (2FA). This adds a second layer of defence by requiring a time-sensitive code from your mobile device in addition to your password.

This guide uses Google Authenticator as an example, though the steps are similar for other supported apps like Microsoft Authenticator or FreeOTP.

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Prerequisites

Before proceeding on the Pay.io platform, please ensure you have the authenticator app installed on your mobile device:

• iOS Users: Download "Google Authenticator" from the Apple App Store.

• Android Users: Download "Google Authenticator" from the Google Play Store.

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Configuration Steps

1

Initiate 2FA Setup

During your initial account setup, the Pay.io platform will display a specific QR Code on your screen.

2

Open the Authenticator App

Open the Authenticator App Launch the Google Authenticator app on your mobile device.

2.1 Tap the + (Plus) icon, usually located at the bottom right of the screen.

2.2 Select Scan a QR code.

3

Link Your Device

Point your mobile device’s camera at the QR code displayed on your computer screen. The app will automatically scan the code and add your Pay.io account to its list.

4

Enter the Verification Code

Once scanned, the app will generate a 6-digit code that changes every 30 seconds.

4.1 Locate the code labelled Pay.io (or the email address associated with your account) within the app.

4.2 Enter this 6-digit code into the Verification Code field on the Pay.io screen.

4.3 Click Verify or Enable.

5

Confirmation

You will see a success message confirming that 2FA is now active. You will now be required to open your app and enter a new code each time you log in.