Making a Deposit
Depositing funds into your Hot Wallet is one of the most important first steps when getting started with Pay.io. Your Hot Wallet acts as the engine of your day-to-day operations, without a positive balance, your players will be unable to withdraw via the Cashier UI, and the Payment Gateway will not have the liquidity it needs to function. The players/users will be able to make their deposits.
Each asset and network combination you have configured must carry a positive balance to remain active. This guide walks you through how to complete your first deposit.
Prerequisites
Your assets and networks have been configured in the Hot Wallet. See Asset Management for guidance.
You have access to an external wallet or exchange from which you will be sending funds.
Making a Deposit
Select Your Asset and Network
A modal window will appear. Use the dropdowns to select:
Asset is the cryptocurrency or stablecoin you wish to deposit (e.g., USDT, BTC, ETH).
Network is the blockchain network over which the funds will be sent (e.g., Tron, Ethereum, Polygon).
Ensure that the deposit asset and network combination is available. See Asset Networks for all possible combinations and ensure the combination needed has been added to your assets.
Scan the QR Code or Copy the Wallet Address
Once you have selected your asset and network, a unique QR code will be displayed alongside your Hot Wallet receiving address.
From your external wallet or exchange, either:
Scan the QR code with your device to auto-populate the destination address, or
Copy the wallet address manually and paste it into your sending platform.
Before sending, verify the following:
The receiving address displayed beneath the QR code matches your Hot Wallet address exactly.
The asset you are sending matches the asset selected in the previous step.
The network you are sending on matches the network you selected.
Sending funds using the wrong asset or network may result in permanent, unrecoverable loss of funds.
Confirm the Deposit on Your Device
Complete the transaction from your external wallet or exchange. Once the transfer has been broadcast to the blockchain and the required number of network confirmations have been reached, the funds will appear in your Hot Wallet balance automatically.
Confirmation times vary by network.
If your funds do not appear immediately, allow a few minutes for the transaction to be confirmed on-chain. You can track the status using the transaction hash on the relevant block explorer.
What's Next?
With a positive balance in your Hot Wallet, you are ready to start processing player transactions. We recommend reviewing the following:
Setting up Sweeps and Alerts to automate the movement of excess funds to your Treasury Wallet for safekeeping.
User Withdrawal Limits to configure auto-approval rules to streamline the withdrawal flow for your players.
Float Set-Up and Maintenance to understand how to keep your Hot Wallet adequately funded over time.
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