Changing My Password

You can update your Merchant Console account password at any time from the Account Details section of your settings. We recommend changing your password periodically and immediately if you suspect your credentials have been compromised.

Changing Your Password

1

Navigate to Account Settings

From the left-hand navigation, go to Manage Console → Settings. On the Settings page, select the Account Details tab.

2

Locate the Password Section

Under Account Details, find the Personal Info section. Here you will see the option under Security and Access to update your password.

3

New Password Set up

The instructions on how to change your password will be sent to your registered email. In the email, you'll be directed to reset your password.

In the new tab, enter your new password. Enter the new password a second time to confirm it.

Choose a strong, unique password that is not used for any other account. A strong password typically includes a mix of uppercase and lowercase letters, numbers, and special characters, and is at least 8 characters long.

4

Save Your Changes

Apply your new password. You may be prompted to log in again using your updated credentials.

If you have forgotten your current password and cannot log in, use the Forgotten Password link on the login page to reset it via your registered email address.

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What's Next?

• Account Settings Overview to explore all available settings for your account and organisation.

• Managing Notifications to configure which platform events trigger email alerts for your account.