Managing Notifications
Pay.io can send you email notifications for key events across your Hot Wallet, Treasury Wallet, and withdrawal flows. Keeping the right alerts enabled ensures your team can react quickly to events that require immediate attention — such as a low wallet balance or a pending withdrawal request.
Notification preferences are configured per user, under Account Details. Each member of your team can enable or disable alerts independently based on their role and responsibilities.
Accessing Notification Settings
From the left-hand navigation, go to Manage Console → Settings.
Select the Account Details tab.
Click on the Preferences tab within Account Details.
Select the needed notifications from all available notification types by clicking the checkbox to enable (box turns green). To disable a chosen notification, just click the checkbox once again to uncheck it (box turns grey).
Available Notifications
Minimum Balance Alert
Triggered when a wallet balance falls below the minimum threshold you have defined for a given asset. Email notification is sent once an hour.
Operational Sweep
Triggered when an automatic sweep moves funds from your Hot Wallet to your Treasury Wallet.
Wallet Deposits
Triggered when a Merchant deposit is received into your Hot Wallet or Treasury Wallet. User deposits won't trigger this notification.
Wallet Transfers
Triggered when funds are transferred between your Hot Wallet and Treasury Wallet, in either direction.
Withdrawal Requests
Triggered when a player withdrawal request is submitted and requires manual review and approval.
Enabling and Disabling Notifications
To enable a notification, click the toggle next to it so that it turns green. To disable it, click the toggle again so that it turns grey.
Click the "Save Changes" button to confirm your choices.
Recommended minimum configuration for operational teams:
At a minimum, we recommend enabling Minimum Balance Alert and Withdrawal Requests notifications. Together, these ensure your team is informed when the float needs topping up and when player withdrawals are awaiting approval — the two events most likely to affect platform operations if left unattended.
What's Next?
Setting up Sweeps and Alerts to configure the minimum balance thresholds that trigger your low balance alert notifications.
Withdrawal Requests to manage pending player withdrawal requests that require manual approval.
Float Set-Up and Maintenance to ensure your Hot Wallet always holds sufficient liquidity for player payouts.
Last updated