Settings Overview

Settings is your central area for managing both your organisation's configuration and your personal account details for the Merchant Console. You can access it from the left-hand navigation under Manage Console → Settings.

The Settings area is divided into two primary sections: Organisational Settings and Account Details.

Organisational Settings

Organisational Settings contains configuration that applies across your entire Pay.io account. Only Admin users can request changes to organisational details.

The following information is displayed:

Field	Description
Organisation Email	The email address your organisation registered with. To edit, please email [email protected].
Organisation Name	The name displayed across the Pay.io UI. To edit, please email [email protected].
Country of Operation	The country in which your organisation operates. To edit, please email [email protected].
Phone Number	Your organisation's contact number
Default Currency	The base fiat currency used for conversions across the platform

Under Organisational Settings, in addition to Account Organisation Details you have access to:

• Team Members to manage the users who have access to your Merchant Console, including their roles and permissions. Available to view for manager and Viewer roles, editable for Administrator.

• API Keys and Webhooks to generate and revoke API keys, and configure webhook endpoints for real-time event notifications. Available to view for manager and Viewer roles, editable for Administrator.

• Compliance and Verification to view the current status of your organisation's compliance and verification checks. Available to view for Viewer role, editable for Administrator and Manager roles.

Changing Your Organisation Email

To update your organisation email address, an admin user must send a change request to [email protected]. This cannot be changed directly from the console.

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Account Details

Account Details is the second section of Settings area, which contains your personal profile information and account preferences.

Each user manages this section independently. Changes made here apply only to your own account.

Under Account Details, you can view and manage:

• Profile to view your name and email address associated with your account.

• Password to update your account password at any time. See How to Change Your Password for a step-by-step walkthrough.

• Preferences to configure your personal notification settings for key platform events. See Managing Notifications for full details.